If you have any enquiries on our beach resort, feel free to drop us a message and we will attend to you as soon as possible.
Alternatively, you can email or whatsapp us directly.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the timing for check-in and check-out of the resort?

Check-in:   2.00 PM

Check-out:  12.00 PM

Any request for early check-in or late check-out will be at the Property’s sole and absolute discretion, which shall be based on room availability on the relevant day.

What are the payment terms for booking online?

A 50% deposit is required to secure confirm bookings.

Full payment is required 30 days (peak or non peak) before date of arrival in order to confirm booking. Payment in the form of Cash, Cheque, Online Transfer, Master or Visa cards must be upon confirmation of reservation.

Ded’saan Beach Village
Current Account No.  : 860376499
Bank : CIMB Bank, Jalan Sagunting, Kota Kinabalu Sabah, Malaysia

 Ded’saan Beach Village reserves the right to cancel the reservation which have not been fully paid within the time stipulated. Where credit card is use as mode of payment, a surcharge on the commissions shall be made payable as charged depending on type of credit card. A copy of the remittance advice shall be faxed or delivered to Ded’saan Beach Village.

Is there any late payment or cancellation charges?

Late Payment:
A 1.5% late payment charge shall be in effect on all outstanding accounts exceeding a grace period of 30 days from check out date or invoice date, whichever is later.

Cancellation / No Shows / Earlier Departure:
The Agent must notify Ded’saan Beach Village by written notice of any cancellation, early departures, or reduction in confirmed reservation within the following period.

  • Normal Bookings:
    45 Days - 50% of package total as cancellation charge
    30 Days - 70% of package total as cancellation charge
    14 Days or No Show – 100% of package total as cancellation charge
  • Peak Period:
    90 Days - 25% of package total as cancellation charge
    45 Days - 50% of package total as cancellation charge
    14 Days or No Show - 100% of package total cancellation charge

If the booking or any part of the booking, fails to arrive as scheduled, we reserve the right to charge cancellation or no show fee equivalent to the contracted rates for the whole period of stay for each package unutilized.

What currency is the room rates and any additional taxes?

All rates quoted are in Ringgit Malaysia (MYR) and are inclusive of all prevailing taxes. Ded’saan Beach Village reserves the rights to revise the Contract Rates at any time, giving no less than 60 days of written notice. Such revision will not affect guaranteed reservation made prior to the notice of revision.

Rates increase not more than 3% due to any changes of Government charges, taxes or levies shall be effective without notice.

Alternatively, you can search for the individual room rates by following this link:
Room Rates

What exactly happens after booking?

After confirming the booking online, you will receive an email on confirmation of the bookings. All bookings online will be given a booking ID which will be used to identify your bookings.

Upon checking in at our resort, you are requested to show the email confirmation booking for the resort to verify on the bookings.

All payment must be done via Paypal, Mastercard or Visa before check-in date.

 

Do I receive a receipt for my booking?

All bookings made through our site will be given an email booking confirmation and also a receipt on the breakdown of the payments made.

Other bookings made through other online platform will not be given any receipts from the site main resort. Any request for these receipts have to be made through the online platform only.

Come and enjoy your holiday in our resort !

With an abundance of recreational activities and entertainment, warm Sabahan hospitality and environmental friendly ambiance. Perfect blue waters , splendid sunset horizon and an awesome place to unwind.

Room Booking Availability

Check-in:

Check-out:

Adults:

Children:

 

 

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